We collect personal information directly from you and from:

• Online forms, phone calls, emails, or text interactions.

• Public records, marketing partners, or referral programs (with appropriate authorization).

• Automated data collection tools such as cookies, tracking pixels, and analytics software.

3. How We Use Personal Information

We use personal information to:

• Respond to inquiries and provide solar consultation or brokerage services.

• Schedule appointments, prepare and deliver quotes, and manage project follow-ups.

• Comply with legal, regulatory, and compliance obligations (including TCPA, DNC, and CCPA requirements).

• Improve website performance, analytics, and customer experience.

• Communicate updates, offers, or information consistent with your consent preferences.

4. Sharing of Information

We may share your personal information with:

• Authorized Partners and Service Providers: Installation companies, finance partners, or contractors involved in fulfilling your requested services.

• Technology and Compliance Providers: Entities that host, secure, and maintain our website, CRM, or messaging systems (e.g., Twilio).

• Legal or Regulatory Authorities: As necessary to comply with laws, regulations, subpoenas, or enforcement requests.

5. Data Retention

We retain personal information as long as necessary to:

• Provide requested services and maintain legitimate business records.

• Satisfy legal, accounting, and regulatory obligations.

When personal information is no longer needed, it is securely deleted, anonymized, or archived consistent with legal standards.

6. California Consumer Privacy Rights (CCPA/CPRA)

California residents have the right to:

• Access the personal information we hold about them.

• Delete their personal information, subject to certain exceptions.

• Opt out of the sale or sharing of their personal information.

• Correct inaccurate information.

• Limit the use and disclosure of sensitive personal information.

To exercise your rights, email us at info@californiasolarbroker.com or call (909) 310-8207.

We honor browser-based Global Privacy Control (GPC) signals as valid opt-out requests when applicable.

7. TCPA and Do-Not-Call/Text Compliance

By providing your phone number, you expressly consent to receive calls and text messages from CSB and its authorized partners. These communications may use:

• Automated dialing systems,

• Artificial or prerecorded voice messages, or

• Live agents.

Such communications may include information about solar savings, consultations, or appointment scheduling.

Consent is not a condition of purchase.
Message and data rates may apply.
You may withdraw consent at any time by replying STOP to any message or contacting us directly.

CSB complies with:

• The Telephone Consumer Protection Act (TCPA),

• The National Do Not Call (DNC) Registry, and

• California-specific Do-Not-Text and consumer privacy laws.

We maintain detailed audit logs of all consent and opt-out activity, including date, time, source, and verification method.

8. Cookies, Tracking, and Security

We use cookies and similar technologies to:

• Remember user preferences and improve navigation.

• Measure engagement, conversions, and site performance.

• Deliver relevant advertising consistent with user preferences.

You can adjust cookie settings in your browser.
We implement reasonable and appropriate administrative, technical, and physical safeguards to protect your data.
However, no system is completely secure, and transmission of information is at your own risk.

9. Updates to This Policy

We may update this Privacy Policy periodically to reflect legal, technical, or operational changes.
If material changes are made, we will post an updated version with a revised “Last Updated” date.

10. Contact Us

For privacy questions, to exercise your rights, or to make a complaint, contact us at:

info@californiasolarbroker.com
(909) 310-8207
California Solar Broker, Los Angeles, CA